Business, telecommunications, and marketing scholars from Europe, South America, and India present 15 articles on the use of electronic payment systems in e-commerce. They discuss the internet as a buy and sell distribution channel, including its impact on business-to-business e-commerce, the internet as a commercial channel and virtual platform managed by an intermediary, and the influence of word-of-mouth marketing on commercial transactions in electronic environments; the role of web systems and social networks in customer behavior, including motivation for shopping online, the role of confidence in commercial agreements, web design, and user satisfaction about security and functionality in e-commerce.
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