Contributors in politics, public administration, education, business, information, and computers explore ways that information and communication technology (ICT) might go beyond streamlining government to transform it into a better process. The topics include the evolution of ICT institutions in Thailand and Malaysia, citizen-centric service dimensions of Indian rural electronic governance systems, ICT-supported education for sustainable development of South Korean rural communities, how to develop novel electronic services with cooperation between academics and practitioners, and transformation of the Egyptian National Post Organization using ICT.
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