Intended for students, researchers, and academics, this three-volume set provides both broad and detailed perspectives on current theories, methods, technical issues, managerial concerns, and emerging trends in digital democracy. There is special emphasis on cases from Africa. Volume I examines fundamental concepts and theories, development and design methodologies, and tools and technologies, with chapters on topics such as documentation on parliamentary websites, evaluating the quality attributes of e-government websites, e-frameworks to optimize public administration services, and a multimedia platform for the diffusion of digital signatures in the context of public information services for people with disabilities. Several case studies report on e-government, e-documents, and e-signatures in various African countries. Volume II contains sections on e-government utilization and applications, organizational and social implications, and managerial impact. Some specific topics in this volume include e-democracy strategies for empowering citizens in India, internal digital divides in organizations, and an organizing vision for e-participation projects in Africa. Volume III addresses critical issues and emerging trends, such as citizens' trust in e-government, transparency issues in e-govnernance and civic engagement, and e-government and social media contributions to innovation in public services.
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