Advances in Banking Technology and Management: Impacts of ICT and CRM

Advances in Banking Technology and Management: Impacts of ICT and CRM

Vadlamani Ravi
Indexed In: SCOPUS View 1 More Indices
Release Date: October, 2007|Copyright: © 2008 |Pages: 380
DOI: 10.4018/978-1-59904-675-4
ISBN13: 9781599046754|ISBN10: 159904675X|EISBN13: 9781599046778
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Description & Coverage
Description:

Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome.

Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Adoption and diffusion of Internet banking
  • Banking technology and management
  • CRM process
  • Data mining for credit storage
  • Data Warehousing
  • Engineering banking applications
  • Information assurance
  • Internet banking methodologies
  • Logical data model
  • M-commerce fraud management
  • M-payment solutions
  • Neural Network Models
  • Risk Management
  • Service Quality
  • Smart card technology
  • Strategic Decision Making
  • Training algorithm
  • Value-at-risk
Reviews & Statements

This book attempts to demystify 'banking technology' and offer a much broader meaning and more realistic and operationally sufficient perspective on 'banking technology'.

– Vadlamani Ravi, Institute for Development and Research in Banking Technology, India

Ravi has selected 18 papers on the role of information and communication technology in banking and data mining tools for customer relationship management. Topics include customer acceptance of internet banking in Greece, collaboration among smart card innovators, m-commerce fraud management, data mining for credit scoring, and forecasting foreign exchange rate using SVR-based neural network ensemble.

– Book News Inc. (2008)
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Editor/Author Biographies
Vadlamani Ravi is working as an assistant professor at the Institute for Development and Research in Banking Technology, Hyderabad. He obtained his PhD in the area of soft computing from Osmania University, Hyderabad and RWTH Aachen Germany (2001) under a DAAD Long Term Fellowship; his MS (science and technology) from BITS, Pilani (1991), and his MSc (statistics & operations research) from IIT, Bombay (1987). Prior to joining IDRBT he worked as a faculty member at the Institute of Systems Science, National University of Singapore (April 2002-March 2005). Earlier, he worked as assistant director from 1996-2002 and scientist C from 1993-1996 respectively at the Indian Institute of Chemical Technology, Hyderabad, and as scientist B and scientist C at the Central Building Research Institute, Roorkee (1988-1993). He is listed as an expert in soft computing by TIFAC, government of India. In a career spanning 19 years, Dr. Ravi has worked in several cross-disciplinary areas and published more than 40 papers in refereed international/national journals/conferences and invited chapters in edited volumes. Further, he is a referee for several international journals including Applied Intelligence, Computes and Operations Research, Asia-Pacific Journal of Operational Research, IEEE Transactions on Fuzzy Systems, IEEE Transactions on Reliability, European Journal of Operational Research, and International Journal of Computational Intelligence.
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