Competitive Drivers for Improving Future Business Performance

Competitive Drivers for Improving Future Business Performance

Carlos Martins, Paula Rodrigues
Indexed In: SCOPUS
Release Date: March, 2021|Copyright: © 2021 |Pages: 267
DOI: 10.4018/978-1-7998-1843-4
ISBN13: 9781799818434|ISBN10: 1799818438|EISBN13: 9781799818458
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Description & Coverage
Description:

The globalized economy, dominated by the diffusion of innovation and social, political, and economic changes, allows people and knowledge to flow without knowing what lies ahead. As new economies emerge and technologies impose significant changes, the internationalization of markets and industries has made defining its delimitation more difficult.

Competitive Drivers for Improving Future Business Performance is a conceptualized reference source that discusses the use of digital skills to manage change in volatile contexts and provides fundamental understanding of competitive advantage to guarantee superior performances. To assure this level of performance, a set of choices (drivers) must be created ensuring operational efficiency, innovative products, customer knowledge-base, and focused branding. Featuring research on topics such as consumer experience, strategic leadership, and flexible technologies, this book is ideally designed for managers, executives, entrepreneurs, academicians, consulting professionals, researchers, industry professionals, and students seeking coverage on how to improve competitive performance in an era of uncertainty.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Consumer Experience
  • Customer Satisfaction
  • Digital Enterprise
  • E-Commerce
  • Flexible Technologies
  • Global Business
  • Omnichannel Experience
  • Optimization Techniques
  • Strategic Leadership
  • Value Creation
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Editor/Author Biographies

Paula Rodrigues holds a Ph.D. in Management, in Faculty of Economics at the University of Porto, Portugal. She is an Associate Professor in Brand Management at the School of Economics and Management, Lusíada University - North, Portugal. Since 1995, she teaches Brand Management, Consumer Behaviour, Econometrics, Statistic, and Quantitative Methods at the Lusíada University - North. She has published several scientific papers, chapters, and books. Her on-going research projects concern consumer-brand relationships in the field of luxury, tourism and hospitality, and consumer goods.

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