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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)
Open Access Journal

International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

This journal converted to Gold Open Access on January 1, 2022
Editors-in-Chief: Ahmad Taher Azar, Ghazy Assassa
Indexed In: SCOPUS and 11 more indices
Published: Continuous Volume |Established: 2010
ISSN: 1947-959X|EISSN: 1947-9603|DOI: 10.4018/IJSSMET
Latest Published Articles
Published: Sep 8, 2023
DOI: 10.4018/IJSSMET.330018
Volume 14
Aigerim Burakhanova, Gulshat Baizhaxynova, Aizhan Duisebayeva, Maira Davletova, Botagoz Nurakhova
The present study aims to prove hypotheses regarding artificial intelligence integration in retail value chains in the post-Soviet economic space. Hypotheses were proven within a comprehensive... Show More
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MLA

Burakhanova, Aigerim, et al. "Using Artificial Intelligence for Retail Value Chain." vol.14, no.1 2023: pp.1-21. http://doi.org/10.4018/IJSSMET.330018

APA

Burakhanova, A., Baizhaxynova, G., Duisebayeva, A., Davletova, M., & Nurakhova, B. (2023). Using Artificial Intelligence for Retail Value Chain. , 14(1), 1-21. http://doi.org/10.4018/IJSSMET.330018

Chicago

Burakhanova, Aigerim, et al. "Using Artificial Intelligence for Retail Value Chain," 14, no.1: 1-21. http://doi.org/10.4018/IJSSMET.330018

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Mendeley
Published: Sep 6, 2023
DOI: 10.4018/IJSSMET.329963
Volume 14
Martin Sonntag, Jens Mehmann, Frank Teuteberg
In the present study, different trust factors regarding customers' perceptions of their intention to interact with or without trust-supporting design elements as signals (stimuli) in an artificial... Show More
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MLA

Sonntag, Martin, et al. "Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model." vol.14, no.1 2023: pp.1-16. http://doi.org/10.4018/IJSSMET.329963

APA

Sonntag, M., Mehmann, J., & Teuteberg, F. (2023). Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model. , 14(1), 1-16. http://doi.org/10.4018/IJSSMET.329963

Chicago

Sonntag, Martin, Jens Mehmann, and Frank Teuteberg. "Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model," 14, no.1: 1-16. http://doi.org/10.4018/IJSSMET.329963

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Mendeley
Published: Aug 25, 2023
DOI: 10.4018/IJSSMET.328774
Volume 14
Khalaf Al-Tarawneh
The study aims to identify the impact of HRMS on the strategic success in the cellular communications companies in Jordan. To achieve the objective of the study, questionnaires were collected from... Show More
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MLA

Al-Tarawneh, Khalaf. "The Impact of Human Resource Management Strategies on the Strategic Success of Cellular Communications Companies in Jordan." vol.14, no.1 2023: pp.1-23. http://doi.org/10.4018/IJSSMET.328774

APA

Al-Tarawneh, K. (2023). The Impact of Human Resource Management Strategies on the Strategic Success of Cellular Communications Companies in Jordan. , 14(1), 1-23. http://doi.org/10.4018/IJSSMET.328774

Chicago

Al-Tarawneh, Khalaf. "The Impact of Human Resource Management Strategies on the Strategic Success of Cellular Communications Companies in Jordan," 14, no.1: 1-23. http://doi.org/10.4018/IJSSMET.328774

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Description, Mission, Scope & Coverage
Description:
The International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) stands as a beacon of scholarly excellence in the world of research and innovation. This prestigious publication serves as a nexus for the convergence of knowledge and ideas spanning a vast array of... Show More
Mission & Scope:
The mission of International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) stands as a beacon of scholarly excellence, illuminating a diverse and interconnected world of knowledge. Its mission is to cultivate a dynamic exchange of insights, ideas, and innovations across a wide spectrum of fields, transcending disciplinary boundaries. Within the pages of this... Show More
Coverage:
  • Advertising and Promotion
  • AI Ethics and Responsible AI
  • AI in Autonomous Systems
  • Algorithms and Data Structures
  • Astronomy
  • Autonomous Vehicles
  • Bayesian Statistics
  • Behavioral Economics
  • Behavioral Interventions
  • Big Data Analytics
  • Big Data in Business
  • Big Data Infrastructure
  • Biology
  • Brand Management
  • Business Ethics
  • Change Management
  • Chemistry
  • Clinical Medicine
  • Cloud Computing
  • Cognitive Modeling
  • Cognitive Neuroscience
  • Cognitive Psychology
  • Cognitive Rehabilitation
  • Computer Architecture
  • Computer Graphics
  • Computer Vision
  • Consumer Behavior
  • Control Systems
  • Data Analytics
  • Data Mining
  • Data Visualization
  • Data Warehousing
  • Data-driven Decision Making
  • Decision Analysis
  • Deep Learning
  • Development Economics
  • DevOps and Continuous Integration
  • Differential Equations
  • Digital Marketing
  • Distributed and Parallel Computing
  • Earth Sciences
  • Economic Modeling
  • Economic Policy
  • Edge Computing in IoT
  • Ensemble Learning
  • Enterprise Systems
  • Environmental Policy
  • Environmental Science
  • Evolutionary Algorithms
  • Expert Systems
  • Fuzzy Logic
  • Game Theory
  • Genetic Programming
  • Hadoop and Spark
  • Health Policy
  • Health Psychology
  • Human Cognition
  • Human-Computer Interaction
  • Hybrid Computational Methods
  • Hypothesis Testing
  • Information Security and Cybersecurity
  • International Economics
  • Interpretability and Fairness
  • IoT Applications
  • IoT Architecture and Protocols
  • IoT in Healthcare
  • IoT Security and Privacy
  • IT Governance and Security
  • IT Infrastructure
  • IT Strategy and Management
  • Leadership and Innovation
  • Linear and Nonlinear Programming
  • Machine Learning
  • Machine Learning in Healthcare
  • Macroeconomics
  • Market Research
  • Marketing Strategy
  • Mathematical Modeling
  • Mathematical Optimization
  • Mathematical Physics
  • Medical Informatics
  • Microeconomics
  • ML for Natural Language Processing
  • Multivariate Analysis
  • Natural Language Processing
  • Neural Networks
  • Neuroscience
  • NoSQL Databases
  • Numerical Methods
  • Optimization Techniques
  • Organizational Behavior
  • Physics
  • Policy Modeling and Simulation
  • Predictive Analytics
  • Probability and Statistics
  • Project Management
  • Psychiatry
  • Psychological Research
  • Public Policy Evaluation
  • Queuing Theory
  • Regression Analysis
  • Reinforcement Learning
  • Robotics
  • Smart Cities and IoT
  • Social Policy
  • Software Development and Engineering
  • Software Development Methodologies
  • Software Maintenance and Evolution
  • Software Project Management
  • Software Quality Assurance
  • Software Testing
  • Statistical Analysis
  • Statistical Software and Tools
  • Strategic Management
  • Stream Processing
  • Supervised and Unsupervised Learning
  • Supply Chain Management
  • Swarm Intelligence
  • Swarm Robotics
  • Transfer Learning
  • Unmanned Aerial Vehicles (UAVs)
  • Virtualization
Editorial Policy
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When you publish under the OA model with IGI Global, you enable your work to be viewed by millions of readers worldwide immediately after publication and you are able to experience our personal support and commitment to editorial service. This includes:
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Article Processing Charge (APC):

Payment of the APC fee (directly to the publisher) by the author or a funding body is not required until AFTER the manuscript has gone through the full double-blind peer review process and the Editor(s)-in-Chief at his/her/their full discretion has/have decided to accept the manuscript based on the results of the double-blind peer review process. 

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In the traditional subscription-based model, the cost to the publisher to produce each article is covered by the revenue generated by journal subscriptions. Under OA, all the articles are published under a Creative Commons (CC BY) license; therefore, the authors or funding body will pay a one-time article processing charge (APC) to offset the costs of all of the activities associated with the publication of the article manuscript, including:

  • Digital tools used to support the manuscript management and review process
  • Typesetting, formatting and layout
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*This service is only performed on article manuscripts with fully paid (not discounted or waived) APC fees.

APC Subsidizing and Funding

To assist researchers in covering the costs of the APC in OA publishing, there are various sources of OA funding. Additionally, unlike many other publishers, IGI Global offers flexible subsidies, 100% Open Access APC funding, discounts, and more. Learn More

Open Access Funding Resources
IGI Global recognizes that many researchers may not know where to begin when searching for OA funding opportunities. IGI Global recently launched an Open Access Funding Resources page for researchers to browse. This page provides a comprehensive list of OA funding sources available for researchers to secure funds for their various OA publications.
Submit to This Journal
This journal is currently actively seeking new submissions. Interested authors should ensure that their article manuscript adheres to the journal's submission guidelines and before you write page, which include originality of the manuscript, APA formatting information and examples, manuscript requirements, and more. To submit an article for consideration, please begin the submission process below.
Reviews & Statements

"We all are in services to some extent, and there is an increasing need to reflect on how good services are devised and engineered, to get the maximum value from our efforts. This is a question with no simple answer, and as such it requires not one but several perspectives. The International Journal of Service Science, Management, Engineering, and Technology provides the floor for such perspectives to co-evolve and flourish. Periodicals as IJSSMET are indispensable for advancing the many "service sciences" eventually into a coherent body of knowledge that makes a difference in our economies."

– Miltiadis Lytras, University of Patras, Greece
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Submission-Related Inquiries
Prof. Ahmad Taher Azar
Prof. Ghazy Assassa
Editors-in-Chief
International Journal of Service Science, Management, Engineering, and Technology
Email: aazar@igi-global.com
Email: ghazyassassa@gmail.com

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journaleditor@igi-global.com

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